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 P5tv COMPLAINTS CODE OF PRACTICE COMPLAINT HANDLING PROCESS P5tv Limited is committed to providing excellent customer service. If you have any issues or complaints then please contact us without delay and we will work to resolve the issue as soon as possible. Any complaints or queries should be reported to the Station Director in writing (letter or email). If a complaint is relevant to a transmission or broadcast, it should be made within 30 days of the transmission. To help our enquires, you should include with your correspondence; your name and address, the name of your organisation (if relevant), the date and time of a transmission (if relevant), a copy record of all relevant communication with P5tv Limited and a summary of the issues which you wish our response to address. Here are the forms: Complaint form for a Programme Complaint form for advertising Code of Practice Once a complaint has been received, we will endeavour to respond in writing, within 7 days. If you do not receive a satisfactory response to your complaint, then you may request, in writing, that the matter be escalated to a more senior level within the organisation for review. Our main objective is to resolve complaints quickly and where appropriate to make sure that the knowledge gained will be used to ensure that preventative action is taken. If we have not resolved your complaint to your satisfaction after 21 days or if you have received a letter from us saying that your complaint has reached 'deadlock', you may make a complaint to the Broadcasting Complaints Commission - the independent alternative dispute organisation - The relevant e-mail address is info@bai.ie or telephone 01 644 1280 |
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Complaints Policy |